Course Description
Overview
Build practical EQ skills and cultural awareness for diverse teams and cross-border work.
Who should attend
Team leads, project managers, HR partners and client-facing professionals.
Learning outcomes
- Understand your triggers and habits
- Hold better one-to-ones and team conversations
- Work across cultures with fewer misunderstandings
- Improve morale, trust and performance
Modules
- Emotional literacy and self-management
- Empathy, listening and difficult conversations
- Culture, values and workplace norms
- Building trust, feedback and recognition
- Conflict styles and mediation basics
- Action plans and accountability partners
Delivery and dates
5 days. 8-12 June 2026, London.
Fees and what’s included
£1900, tuition, accomodation, materials, refreshments and certificate. Travel and visa cost not included.
How to apply
Submit the form, pay your invoice, receive your invitation letter and joining instructions.
Refund policy and visa refusal
If you cancel after making payment, we will refund the amount paid minus a non-refundable £400 administration fee. This fee covers costs already incurred, including programme administration, participant onboarding, document checks, acceptance/confirmation letters, visa guidance and coordination support.
If your visa application is refused, you may request a refund of the programme fee less the £400 administration fee, provided you send us:
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a copy of the official refusal notice, and
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your refund request within 10 working days of the refusal date.
Refunds are processed to the original payment method (or nominated bank account) within a reasonable processing period once evidence is received and verified. We cannot refund any third-party costs you may have paid directly, such as visa application fees, travel bookings, courier costs, or other personal expenses. Visa decisions are made by UK Visas and Immigration and are outside our control.
Admission requirements
Our programmes are designed for professionals and advanced learners from diverse backgrounds. Applicants should:
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be 18+ at the start of the programme
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have a genuine interest in leadership, professional development, or the course focus area
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be able to participate fully in an interactive, English-language learning environment
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complete the registration/application form accurately and provide any requested supporting information (for example, ID/passport bio page where needed for documentation)
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meet any additional requirements stated on the specific course page (if applicable)
We welcome applicants from the public, private, and non-profit sectors, as well as early-career professionals and aspiring leaders who can demonstrate strong motivation and readiness to learn.
