Transformational Leadership for Service Delivery in Complex Organisations

Categories: Leadership
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Course Description

Overview
A practical programme for senior and aspiring public managers. Learn to set direction, build coalitions and deliver better results with limited resources.

Who should attend
Directors, deputy directors, unit heads and fast-track managers in ministries, agencies, regulators and SOEs.

Learning outcomes

  • Set clear priorities and align teams around them
  • Communicate decisions with credibility
  • Manage stakeholders and political context
  • Design simple performance routines that stick

Modules

  1. Role of the modern public leader, mandate, constraints and impact
  2. Strategy that guides action, OKRs, delivery plans and review rhythms
  3. Ethics and accountability in government
  4. Stakeholder mapping, negotiation and influence
  5. Leading change in complex systems
  6. Personal leadership, reflection and peer feedback

Delivery and dates
5 days. 8-12 June 2026, London.

Fees and what’s included
£1900, tuition, accomodation, materials, refreshments and certificate. Travel and visa cost not included.

How to apply
Submit the form, pay your invoice, receive your invitation letter and joining instructions.

 

Refund policy and visa refusal

If you cancel after making payment, we will refund the amount paid minus a non-refundable £400 administration fee. This fee covers costs already incurred, including programme administration, participant onboarding, document checks, acceptance/confirmation letters, visa guidance and coordination support.

If your visa application is refused, you may request a refund of the programme fee less the £400 administration fee, provided you send us:

  1. a copy of the official refusal notice, and

  2. your refund request within 10 working days of the refusal date.

Refunds are processed to the original payment method (or nominated bank account) within a reasonable processing period once evidence is received and verified. We cannot refund any third-party costs you may have paid directly, such as visa application fees, travel bookings, courier costs, or other personal expenses. Visa decisions are made by UK Visas and Immigration and are outside our control.

Admission requirements

Our programmes are designed for professionals and advanced learners from diverse backgrounds. Applicants should:

  • be 18+ at the start of the programme

  • have a genuine interest in leadership, professional development, or the course focus area

  • be able to participate fully in an interactive, English-language learning environment

  • complete the registration/application form accurately and provide any requested supporting information (for example, ID/passport bio page where needed for documentation)

  • meet any additional requirements stated on the specific course page (if applicable)

We welcome applicants from the public, private, and non-profit sectors, as well as early-career professionals and aspiring leaders who can demonstrate strong motivation and readiness to learn.

Course Content

Role of the modern public leader, mandate, constraints and impact

Strategy that guides action, OKRs, delivery plans and review rhythms

Ethics and accountability in government

Stakeholder mapping, negotiation and influence

Leading change in complex systems

Personal leadership, reflection and peer feedback

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Globara UK (Company limited by guarantee) trading as Globara Education & Training. Registered in England and Wales No: 16190338. Registered office: Suite RA01, 195–197 Wood Street, London E17 3NU.

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